Contacts / fans
Profiles, conversation notes, tags and contact history are maintained centrally and transparently.
NEW The intelligent fan management platform
Your AI-powered Fan CRM for messages and reminders and Follow-ups.
FanMind brings contacts, conversation context and AI reply suggestions together in a manual workflow. You review, copy and send them yourself – with no automatic sending.
AI response suggestions
FanMind creates suitable drafts from context and contact knowledge. You review, copy and send them yourself.
CSV import & contact knowledge
Import existing contacts, save details and prepare follow-ups from context.
Manual follow-ups
Next steps remain visible, prioritized and deliberately controlled by a human.
Roadmap
RoadmapCampaigns, reach analytics and roles and permissions are clearly marked as later expansion stages.
Control & security
No automatic sending, no bank details in FanMind and secure payment through the payment provider.
▣
Start smarter fan relationships today.
Try for free · 1-hour demo access • No credit card required • No commitment
! TODAY'S PROBLEM
Fan communication is scattered and hard to manage and hard to measure.
Too many channels, too little context and manual processes get in the way of fan closeness, fast replies and sustainable growth.
Too many channels
Emails, chats, social channels, WhatsApp and forms run in parallel – but nothing is truly centralized.
△Information gets lost and duplicate work appears.
Too little contact knowledge
Important details, preferences and previous interactions disappear. Every contact feels like the first one again.
△Less personal communication, weaker loyalty.
Too little timing
No overview of follow-ups and campaigns. Opportunities are missed, replies arrive late – or not at all.
△Missed opportunities cost revenue and fans.
✓ THE SOLUTION
FanMind connects contacts, contact knowledge, AI, follow-ups and roadmap in one system.
All information, interactions and workflows come together – for real fan relationships that scale. AI suggestions remain suggestions: a human reviews and approves them.
All contactsin one place.
Context & historyfor every interaction.
AI suggestions & workflowssupport you.
Clear next stepswithout automated sending.
1. Contacts
All fans and interactions in one place.
Sandra M. 92 · Alex 88 · Mia 85
View all contacts →2. Contact knowledge
Keep important details, interests and history clearly organized.
VIP · premium interest · Last contact: Today, 09:42
View details →3. AI replies
AI provides relevant suggestions. You review and approve.
Suggestion: Early-bird access and a 10% discount are still available.
Explore AI →4. Follow-ups
Keep next actions, reminders and tasks in view.
VIP upgrade information · Today, 10:00 · Ask for feedback
All follow-ups →5. Campaigns
Prepare campaigns as reviewed drafts – sending remains inactive and manually separated.
Summer event early bird · Preview · manual approval
View roadmap →6. Analytics
Roadmap preview for future reporting and growth signals.
Roadmap reporting · coming soon
Open roadmap →Product preview for your fan management with sample data.
FanMind brings contacts, contact knowledge, AI suggestions, follow-ups and CSV import together in a controlled workspace. Campaigns and analytics are currently marked as previews.
Personal contact context
Interactions, tags and notes stay visible before your team replies.
Reviewed tasks
Prioritized tasks show which manual step should be reviewed next.
CSV import & notes
Existing contacts can be imported into the current workflow and supplemented.
Reviewed next steps
Follow-ups and prepared drafts remain transparently traceable.
Contact knowledge
Stores purchase history, interests, notes and interaction history for each contact.
AI reply suggestions
Provides suitable drafts – a human reviews, edits and approves them.
Clearly marked roadmap
Campaigns, analytics and external channels remain separated as roadmap or beta items.
Follow-up queue
Groups due actions by priority, owner and next step.
FanMindFanMind in 6 steps
From the first request to the reviewed Follow-up.
FanMind connects contacts, AI and actions in one system – so you build relationships, respond in time and prepare next steps transparently.
1
1. Capture contact
Capture new contacts from forms, email, chat or import and store them centrally.
New contact
Avatar SM · Sandra M.
sandra@mania-club.com
+43 660 123 45 67
VIP interested
Source: website form, email inbox, WhatsApp chat
✓Contact saved
2
2. Build contact knowledge
Store relevant information, interests and interactions centrally and connect them meaningfully.
Contact knowledge
Interests: summer event, VIP offers
Purchase history: 2 upsells purchased
Tone: friendly and appreciative
✓Last contact: Today, 09:42
3
3. Receive an AI reply
AI provides response suggestions based on context – your team reviews and approves.
AI response suggestionsBETA
Hi Sandra! Presale starts on May 18 at 10:00.
Members receive a 10% discount during the first 48 hours.
Thank you for your interest. Feel free to contact us with any further questions.
✓Human approval required
4
4. Plan follow-up
The right message at the right time – prepared, prioritized and manually controlled.
Plan follow-up
Next step: VIP information + friend ticket
Manual reminder: Today, 10:00
Note channels: prepare email context, additional channels on the roadmap
Priority: High
✓Owner: Nina D.
5
5. Prepare campaign
Prepare segmented campaigns as roadmap previews, review them and keep them without active sending.
Summer event early bird
Target audience: 1,260
Roadmap: segment and campaign planning
Sending: inactive / manually separated
Channels: email context prepared, additional channels on the roadmap
✓Status: preview reviewed
6
6. Frame analytics
Frame roadmap reporting and growth signals transparently without promising a full suite.
Performance overview
Roadmap reporting: planned
Growth signals: preview
Reply rate: demo signal
✓Insights prepared for later optimization
★One system for relationships, actions and results.
Stronger relationships
More context. More relevance. More trust.
Less effort
Prepare routines and focus on what matters.
Better timing
Follow-ups become visible before conversations are lost.
Full control
Transparent data, smart rules and maximum safety.
Demo workflow with sample data
An inquiry becomes a next step.
Product preview with sample data: FanMind shows how contacts, contact knowledge, AI suggestions and manual follow-ups work together.
1
Sandra asks about the summer event
SMSandra M.09:21
Hi team! When does presale start for the summer event?
Hi Sandra! Presale starts on May 18 at 10:00. 🙂
▱ Channel: chat◷ Today, 09:21
Sandra shows interest in the summer event. The message lands in the central inbox.
2
FanMind recognizes the context
SMSandra M.Mia Active Club
StatusBuyer
InterestVIP interested
Fan Score92
History48 interactions
Last contactToday, 09:21
Positive signalshigh interest
FanMind combines profile, history and behavior into a clear picture – in seconds.
3
AI suggests the right response
✧AI response suggestionBeta
Yes, as a member you get early-bird access and a 10% discount. If you like, I can prepare all launch details for you.
Reasonshigh purchase interestearly-bird relevantmember & VIP potential
Our AI drafts the best response – personal, relevant and tailored to Sandra.
4
Next best action suggested
Send VIP info + friend ticketRecommended
- high purchase interest
- positive history
- early-bird relevant
- high relevance
Plan follow-upSend reminder Tomorrow, 09:00Review segment assignment Tomorrow, 12:00
FanMind recommends the best action and plans a follow-up – for manual approval.
5
Demo result: a clear next step and better timing
demo signal9,4 %↑ +1.2% vs. previous period
Open rate38 %↑ +4,2 %
Reply rate34,8 %↑ +2,1 %
Sample data shows the manual workflow: prepare a reply, plan a follow-up and send it yourself.
🧠
Use contact knowledge, AI and follow-ups to reach the right next step.
FanMind thinks with you. For genuine connections and transparent next steps.
Every reply uses Sandra's context and contact knowledge.
Suitable suggestions are created from Sandra's history and current needs.
Next contacts are planned, prioritized and manually approved.
⌬ INTEGRATIONS
Organize your most important channels transparently.
FanMind keeps controlled multi-channel work transparent: connected channels stay usable, planned channels are prepared and only marked active after technical and legal review. Unfinished platforms remain clearly labeled.
DM and profile context prepared; no live connection yet.
YouTube
Community and comment context for later workflows.
Chat context prepared for later synchronization.
Snapchat
Creator contacts as a later social channel.
Discord
Server and profile context prepared; no live integration.
Threads
Social context as a roadmap extension.
Bundle inquiries manually; synchronization remains prepared.
Web form
Take over and assign form inquiries manually.
Twitch
Streaming community as a later channel.
Patreon / Memberships
Memberships as planned CRM context.
Buy Me a Coffee
Supporter profiles as a prepared input.
YouTube Live-Chat
Live comments as a later pilot channel.
Reddit Communities
Community context for later pilot phases.
Google Reviews
Reviews for later reply workflows.
Trustpilot
Review context for later processing.
Play Store Reviews
App feedback as a later review channel.
Amazon
Marketplace context for later review.
Mercado Libre
Marketplace messages for later regions.
Douyin
Short-video channel for later market review.
Social profiles for later international pilots.
Bilibili
Video community as an international roadmap channel.
LINE
Messaging channel for later market review.
Viber
Messenger context for later pilot phases.
Moj
Short-video community as a roadmap channel.
TikTok
Comments and handles as a reviewed roadmap channel.
Page and profile contacts prepared, not connected in production.
Telegram
Community messages as a planned channel.
Business contacts and messages for later review.
X / Twitter
Handles and activity for later classification.
Communities and mentions for later pilot phases.
Website chat
Chat inquiries as a prepared input channel.
Manual / CSV
Import contacts or maintain them manually.
Content interactions for later analysis.
Ko-fi
Supporter context for later workflows.
Newsletter / Substack
Newsletter reactions for later CRM views.
Discord Server
Server context remains clearly prepared.
Google Business Profile
Profile inquiries as a planned business channel.
Reviews / ratings
Feedback sources as a transparent roadmap block.
App Store Reviews
Store feedback as a planned input.
Shopify
Shop contacts as a possible commerce extension.
Etsy
Shop interactions as a planned channel.
International messaging channel on the roadmap.
Xiaohongshu / RedNote
Community commerce context as a roadmap topic.
Kuaishou
Short-video community for later review.
Messaging context for later regional pilots.
KakaoTalk
Messaging context as a roadmap extension.
ShareChat
Regional communities for later validation.
Josh
Creator community for later market review.
DATA SOURCES
EmailDiscordWhatsAppTikTokInstagramXFacebookWeb forms✓
DiscordWhatsAppTikTokInstagramXFacebookWeb forms✓🧠
FanMindCollects • Organizes • PreparesACTIONS & OUTCOMES♙ ☑ 📣 ⌁
Segments
Group fans meaningfully.
·Follow-ups
ActivePrepare follow-up actions.
·Campaigns
Plan reviewed drafts.
·Analytics
Classify growth signals.
·Active / available
Manual contact management, CSV import, AI reply suggestions, contact knowledge, follow-ups and demo.
Beta / prepared
Facebook and Instagram are shown only as prepared beta workflows; there is no full production integration.
Coming Soon
WhatsApp, TikTok, X, Discord, campaigns, analytics and reach, and roles and permissions remain on the roadmap.
Manual workflow
FanMind sends nothing automatically: AI prepares, a human reviews and sends the final message.
✓ No credit card required✓ Active, beta and coming soon clearly separated✓ No automatic sending
♢ ROADMAP & NEXT STEPS
FanMind Roadmap
What is available today – and what comes next.
Phase 1
product core
✓ Available
- Login & registration
- Dashboard & fans
- Manual contacts
- Minimal CSV import
- Contact knowledge
- AI response suggestions
- Follow-ups
- Communication overview
Phase 2
Contact import & data quality
✓ Done / foundation established
- Advanced CSV field mapping
- Import validation
- Fan mapping
- Duplicate detection
- Segment preparation
Phase 3
Meta preparation
◷ Beta / in preparation
- FacebookRoadmap
- InstagramRoadmap
- WhatsAppRoadmap
- Technical & legal reviewRequired
Phase 4
Done / sales launch approved
✓ Done / sales launch approved
- Stripe live stepsDone
- Billing & admin foundationDone
- Profile/package/invoicesDone
- Sales materialsPrepared
- Production approvalDone
- Final go-live smoke testDone
Phase 5
Production & test environment
◷ Technically safeguarded
- Operations foundationActive in production
- Separate production and test dataTechnical package complete · external resources pending
- Release checksAutomatically active
- Environment governanceFail-closed active
Phase 6
Mobile app for Android & iOS
◷ App core available · internal builds pending
- Independent Expo/React Native app coreAvailable
- Login, dashboard, contacts, contact knowledge, AI and follow-upsPhase A complete
- Web/mobile follow-up status synchronizedcompleted + legacy done
- Password reset and contact editingAvailable in the app core
- Encrypted offline contact overview24 h · up to 50 · read-only
- Signed internal Android buildEAS/signing setup pending
- iOS TestFlightApple account and signing pending
- Push for follow-up remindersConfiguration and routing ready · Delivery pending
Phase 7
Additional social channels
◇ Later
- TikTokRoadmap
- X / TwitterRoadmap
- DiscordRoadmap
- LinkedIn & additional channelsRoadmap
Phase 8
Segments & lists
◷ In progress
- Segment viewsPrepared
- List logicIn progress
- Filters & tagsIn progress
- Use CSV import for segmentsNext step
Phase 9
Campaign preparation
◷ In progress
- Reviewed campaign draftsPlanned
- TemplatesComing Soon
- Manual approvalRequired
- No auto-sendingGuardrail
Phase 10
Analytics & reach detection
◷ Coming soon
- Reach analysisComing Soon
- Performance signalsRoadmap
- Detect fan/channel reachRoadmap
- Classify interactions and growth signalsRoadmap
- No full analytics as a live suiteTransparent
Phase 11
Team & roles/permissions
◇ Later
- Team accessRoadmap
- Roles/permissionsRoadmap
- Auditable approvalsRoadmap
Phase 12
Multi-Workspace / Agency
◇ Later
- Multiple workspacesRoadmap
- Agency viewsRoadmap
- Workspace boundariesRoadmap
Phase 13
Paid AI extensions
◇ Later
- AI Pluspaid add-on
- AI UltraPremium add-on
- Prompt libraryRoadmap
- Fan-specific promptsRoadmap
- Automations only as reviewed remindersNo auto-sending
Phase 14
Privacy & control
◇ Later
- GDPR-oriented consentsPlanned
- Roles & rightsRoadmap
- Audit logRoadmap
- Do-not-push rulesRoadmap
- Manual approval before sendingControl principle
- EU data focusProduct principle
Humans review and send the final message themselves
FanMind remains a manual copy-and-open workflow: AI prepares replies, humans review and send the final message themselves.
No automatic messages
No bots. No mass mails. No spam.
Integrations after review
External channel connections are planned, blocked in the demo and will only be activated after technical and legal review.
▯ RESPONSIVE EXPERIENCE
Desktop, tablet and mobile – clear everywhere.
FanMind is designed for every screen size: full overview on desktop, fast actions on the go and consistent fan data for your team.
Ready for mobile work
Contacts, follow-ups and insights remain easy to access on the go.
Fast response on the go
Priorities, reminders and next steps help you avoid missing opportunities.
Consistent fan data on every device
One shared context for you and your team – from big screens to smartphones.
🧠
FanMind on every screen.
Full power, no matter what device you use.
✓ Roadmap clearly marked✓ No credit card required✓ No automatic sending✓ Manual approval
For agencies, creator teams & communities
Choose the right FanMind package for your start.
FanMind is an AI-assisted reply and contact knowledge assistant for teams. This product focuses on contacts, AI reply suggestions, contact knowledge, follow-ups and CSV import.
Cancel monthly
♙
Starter Flex
ActiveFor small teams that want to start productively and remain flexible.
€990 setup + €312/monthcancel at any time at the end of the paid month
- One productive workspace
- Contacts/fans and manual contact management
- CSV import, notes and contact knowledge
- Follow-ups & tasks including /followups
- AI Standard included
- AI Plus +€100/month · AI Ultra +€200/month
- No automatic sending
Setup included
◎
Starter 12 months
ActiveFor teams that want to introduce FanMind for the long term and save the setup fee.
€0 setup + €312/month12-month minimum term · monthly renewal thereafter
- One productive workspace
- Setup without a separate setup fee
- Contacts/fans, CSV import and contact knowledge
- Follow-ups & tasks including /followups
- AI Standard included
- AI Plus +€100/month · AI Ultra +€200/month
- External integrations only beta/roadmap
Coming Soon
↗
Growth
Coming SoonRoadmap package for growing teams that want to prepare multiple profiles and more structure.
Coming SoonComing soon · not yet bookable in production
- Multiple profiles planned as an expansion path
- Basic segments and lists on the roadmap
- Reach and performance signals on the roadmap
- No automatic sending
- Customer feedback guides expansion
- Not shown as purchasable
Coming Soon
▥
Agency
Coming SoonRoadmap for agencies with multiple client workspaces and coordinated approvals.
On requestComing soon · not yet bookable in production
- Multi-workspace / agency views planned
- Team roles and permissions on the roadmap
- Campaigns planned only with manual approval
- Analytics & reach not presented as a live suite
- Customer feedback guides expansion
- Not shown as purchasable
Coming Soon
◇
Enterprise / Custom
Coming SoonFor later individual requirements, governance and larger internal coordination.
On requestComing soon · individual review required
- Individual workflows planned for later
- Governance and approval processes on the roadmap
- No enterprise roles are active in the current version
- No automatic sending
- Technical and legal review before commitment
- No fake live metrics
Humans review & send themselves
You stay in control – FanMind supports you.
No automatic sending
FanMind prepares. You decide, copy and send yourself.
No bank details in FanMind
Payments are processed securely by the payment provider; FanMind stores no bank details.
AI remains an assistant
Reply suggestions are aids, not mandatory replies and not an autopilot.
Roadmap clearly labeled
Planned features are labeled transparently.
Secure payment process
Starter prices, terms and the current VAT-exempt billing are shown transparently.
Build stronger fan relationships – with less chaos and better replies.
FanMind brings contacts, AI, contact knowledge and follow-ups together in one place.
🛡 PRIVACY & CONTROL
AI support with control.
FanMind supports your team with AI while you stay in control of sending, permissions and compliance at all times.
🛡
GDPR-oriented consents
Consents and opt-outs should be documented transparently and remain traceable for your team.
Planned
👥
Roles & rights
Team access is deliberately planned – with clear responsibilities instead of unchecked full access.
Roadmap
▤
Audit log
Changes, approvals and sensitive actions are intended to be logged transparently.
Roadmap
◇
Do-not-push rules
Preferences and blocklists are respected – for trustworthy, deliberate communication.
Roadmap
☑
Manual approval before sending
AI suggestions remain suggestions. Your team reviews them deliberately before anything is sent to contacts.
Planned
✦
EU data focus
Privacy, transparency and European requirements are considered product principles.
Planned
🛡
Smart AI. Full control. Secure data.
FanMind combines AI support with clear rules, transparency and privacy – for sustainable fan management.
No automatic messages without approval
Every AI reply remains a reviewed draft.
Transparent traceability
Important steps are clearly classified.
Secure workflows for teams
Clear processes, defined rules and deliberate responsibilities.
🔒 View privacyTry for free · 1-hour demo access →
🛡 Trust starts with safety. FanMind provides clear AI support with deliberate control.
? FAQ
Frequently asked questions about FanMind
Answers to the most common questions from creators, clubs, agencies and brands – clear, honest and to the point.
▣
Everything in one place
Emails, forms and conversation notes are bundled centrally.
Less chaos, more clarity🧠
AI that understands
FanMind prepares suitable suggestions – your team reviews and decides.
Intelligent & context-aware🛡
Secure & GDPR-oriented
Privacy, transparency and deliberate approvals are the focus.
Trust & transparency▥
Measurably greater impact
Contacts, follow-ups and roadmap signals help you assess impact more clearly.
More impact, less effort👥
For creators, clubs, agencies and brands.
Answers for teams with growing communities.
FanMind is for creators, clubs, agencies and brands that want to manage and structure fan communication professionally – from the first pilot to a growing team.
Email, contacts, CSV import and central conversation notes are the current focus. Additional channels such as WhatsApp, social DMs and community chats are transparently marked as roadmap items.
No. FanMind prepares AI suggestions, but your team reviews content deliberately and approves communication itself. There is no unchecked automatic sending.
FanMind is designed with privacy focus, clear approvals and EU-oriented product principles. Sensitive workflows are kept deliberately transparent.
Multiple profiles and clients are mainly planned for growth and agency workflows. In the pilot, we define together which structure makes sense for your team.
Yes, contact import via CSV is part of the product focus. Field mapping, validation and larger import workflows will be expanded step by step.
Yes. You can request a demo or access so we can assess FanMind with your specific use case and fan processes.
🎧
Questions?
Our team is here for you – personal, fast and reliable.
Request consultation
Send us a message about your use case and the right way to start with FanMind.
Request consultation →Try for free
View the product preview and start with free demo access.
Try for free →Login for existing teams
Existing users go directly to their FanMind workspace.
Login →